Team Based Care - Blue

Providers (MD, DO, APNP, PA): Dr. Sarah McAlpine, DO; Dr. Melissa Voutsalath, DO; Mallori Gariner, FNP; Ed Kulp, PA

  • Keeps problem list, medication list and patient care plan updated for team members;
  • Approves orders and referrals for health maintenance.

Behavioral Health Provider (LCSW, LPC, PhD): Laura Burkhardt, LCSW

  • Provides skills training and self-management for behavioral health needs
  • Provides screening, interventions, and referrals to ongoing mental health treatment
  • Assists patients with identifying and accessing clinical/community services and resources
  • Provides counseling and facilitates support groups for patients living with chronic conditions
  • Provides expert consultation and supports the work of the primary care teams.

Primary Nurses (MA, LPN): Maria Morris, MA; Noel Ramos, MA; Val Tymitz, MA; Carol Ruybal, LPN; Beth Vigil, MA

  • Patient Rooming, taking vitals, discussing patient history
  • Completing preventative care vaccinations, orders, and screenings
  • Active in patient education, goal setting, self-management, teaching, and coaching;
  • Medication reconciliation and education;

Prescription Refill Nurse (LPN, RN): Rafelita Atencio, LPN

  • Completes all requests for medication refills
  • Ensures authorizations in place for all medications
  • Communicates with patients and pharmacies regarding medications

Authorizations Nurse (MA): Karen Cornum, MA

  • Completes all authorizations for referred medical procedures
  • Works with specialists to ensure completed documentation
  • Works with patients to ensure completion of referred procedures

Care Coordinators: Lacrecia Smith, Charity Hancock, Rachel Dooley

  • Follows up with patients following Emergency Department and Hospital visits to ensure all needs met and help patient access primary care
  • Guides patients through the complexities of the healthcare system
  • Answers questions and address patient/family concerns
  • Educates and supports patients with better understanding of their condition/disease processes and empower to make informed treatment decisions including treatment options
  • Provides assistance with financial concerns, schedules appointments/tests/therapies, finds resources during and after treatment, arranges transportation to medical/psychosocial appointments
  • Assists providers and staff in identification of patients with complex needs and those requiring extra assistance

Medical Office Assistant: Nichole Gonzales

  • Provides administrative support to care team.
  • Contacts patients for negative test results, scheduling needs, and other pre-visit coordination

Primary Care Administrative Support Team

Greeter: Carmelita Espinoza

  • Welcomes all patients
  • Ensures patients have a positive first experience
  • Directs patients to destination
  • Answers patient questions

Admitting Clerks: Anita Vigil; Pauline Mares; Anisha Heredia; Cassy Medigovich, LeAnn Bitler

  • Checks patients in for appointments
  • Reschedules patients for follow ups
  • Takes payments, insurance information, and signed consents
  • Supports patients in accessing the Patient Portal

Phone Clerks: Yvette Orin; Sonja Lunt; Cristina Valenzuela

  • Answers phones
  • Returns messages
  • Provides patients with answers to minor questions
  • Schedules appointments
  • Reminds patients of upcoming appointments

Leadership: Antonio Gurule – Clinic Administrator; Audrey Reich Loy – Clinic Director; Julie Bryant, RN – Nurse Quality and Education Manager; Edwin Cruz-Clinic Manager; Misty Palacios, RN – Clinic Nurse Lead; Kim Duran – Clinic Administrative Lead

  • Answer patient questions
  • Address patient concerns
  • Oversee daily operations
  • Ensure staff competence and completion of work
  • Ensure patient needs are met