Team Based Care - Blue
Providers (MD, DO, APNP, PA): Dr. Sarah McAlpine, DO; Dr. Melissa Voutsalath, DO; Mallori Gariner, FNP; Ed Kulp, PA
- Keeps problem list, medication list and patient care plan updated for team members;
- Approves orders and referrals for health maintenance.
Behavioral Health Provider (LCSW, LPC, PhD): Laura Burkhardt, LCSW
- Provides skills training and self-management for behavioral health needs
- Provides screening, interventions, and referrals to ongoing mental health treatment
- Assists patients with identifying and accessing clinical/community services and resources
- Provides counseling and facilitates support groups for patients living with chronic conditions
- Provides expert consultation and supports the work of the primary care teams.
Primary Nurses (MA, LPN): Maria Morris, MA; Noel Ramos, MA; Val Tymitz, MA; Carol Ruybal, LPN; Beth Vigil, MA
- Patient Rooming, taking vitals, discussing patient history
- Completing preventative care vaccinations, orders, and screenings
- Active in patient education, goal setting, self-management, teaching, and coaching;
- Medication reconciliation and education;
Prescription Refill Nurse (LPN, RN): Rafelita Atencio, LPN
- Completes all requests for medication refills
- Ensures authorizations in place for all medications
- Communicates with patients and pharmacies regarding medications
Authorizations Nurse (MA): Karen Cornum, MA
- Completes all authorizations for referred medical procedures
- Works with specialists to ensure completed documentation
- Works with patients to ensure completion of referred procedures
Care Coordinators: Lacrecia Smith, Charity Hancock, Rachel Dooley
- Follows up with patients following Emergency Department and Hospital visits to ensure all needs met and help patient access primary care
- Guides patients through the complexities of the healthcare system
- Answers questions and address patient/family concerns
- Educates and supports patients with better understanding of their condition/disease processes and empower to make informed treatment decisions including treatment options
- Provides assistance with financial concerns, schedules appointments/tests/therapies, finds resources during and after treatment, arranges transportation to medical/psychosocial appointments
- Assists providers and staff in identification of patients with complex needs and those requiring extra assistance
Medical Office Assistant: Nichole Gonzales
- Provides administrative support to care team.
- Contacts patients for negative test results, scheduling needs, and other pre-visit coordination
Primary Care Administrative Support Team
Greeter: Carmelita Espinoza
- Welcomes all patients
- Ensures patients have a positive first experience
- Directs patients to destination
- Answers patient questions
Admitting Clerks: Anita Vigil; Pauline Mares; Anisha Heredia; Cassy Medigovich, LeAnn Bitler
- Checks patients in for appointments
- Reschedules patients for follow ups
- Takes payments, insurance information, and signed consents
- Supports patients in accessing the Patient Portal
Phone Clerks: Yvette Orin; Sonja Lunt; Cristina Valenzuela
- Answers phones
- Returns messages
- Provides patients with answers to minor questions
- Schedules appointments
- Reminds patients of upcoming appointments
Leadership: Antonio Gurule – Clinic Administrator; Audrey Reich Loy – Clinic Director; Julie Bryant, RN – Nurse Quality and Education Manager; Edwin Cruz-Clinic Manager; Misty Palacios, RN – Clinic Nurse Lead; Kim Duran – Clinic Administrative Lead
- Answer patient questions
- Address patient concerns
- Oversee daily operations
- Ensure staff competence and completion of work
- Ensure patient needs are met