San Luis Valley Health Provides Notice of Transition with Humana

Humana Medicare’s agreement with San Luis Valley Health (SLV Health) will be ending at the end of this year, 2025. Beginning on January 1, 2026, SLV Health’s hospitals, clinics, providers and services will be offered to those on Humana Medicare Advantage plans on an Out of Network basis. San Luis Valley Health will continue to accept Humana as in-network through December 31, 2025.

Multiple reasons contributed to this decision, chief among them the experience that many SLV Health patients have had with the insurer. Patients have reported difficulties with receiving the benefits they were promised when signing up for the insurance. SLV Health staff has repeatedly witnessed denials and barriers that have negatively impacted patients and resulted in delays in services, prompting the decision to end the contract with the insurer.
“Over the years, we’ve heard from countless patients who are frustrated and disappointed with the coverage they have received from Humana,” said SLV Health CEO, Konnie Martin, “Our top priority has always been providing excellent care to our patients, and we made this difficult decision in order to protect our patients’ experience and uphold our commitment to them.”

It is vital that SLV Health maintain fair and responsible agreements with insurance companies. As a non-profit organization, these agreements allow for the organization to keep up with the rising cost of care, treat underserved patients, and continue to invest in the communities of the San Luis Valley each year.

SLV Health is announcing this decision well ahead of the Medicare Annual Enrollment Period (October 15,2025-December 17, 2025), so that all patients may make the most informed decisions regarding their healthcare.

SLV Health is committed to giving each and every patient, regardless of their payor status, excellent care. Patients with a Humana Managed Care Plan, Humana Medicare Replacement Plan or Humana Medicare Advantage Plan who utilize SLV Health services after December 31, 2025 will be considered out-of-network.

In order to help patients navigate this transition, SLV Health has set up a Frequently Asked Questions page for patients. If patients have further questions regarding this change, they are invited to call SLV Health Business Office at (719) 587-5711. Please note that SLV Health cannot recommend any health plan or help with enrollment.