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New Patient Packet

Appointment Commitment

  • Please arrive 20 minutes prior to your appointment time.
  • There is an option to Pre-Register for your appointment through the Patient Portal.
  • Please provide at least 24 hours prior to canceling an appointment. Call the clinic or cancel through the Patient Portal.
  • If you fail to show up for your scheduled appointment and have not provided at least 24 hours prior notice to cancel, you will receive a "no show" letter.

Prescription Refills

  • You must contact your pharmacy at least 1-2 weeks before your prescription is due to fill.
  • The pharmacy will contact your provider's office if additional refills are needed.
  • You may request a prescription refill through the Patient Portal or by calling the clinic.
  • For any controlled substances, you must contact your provider's office by phone or Patient Portal at least 72 hours before it is due to fill.


Please allow up to two weeks to receive results from a member of your care team.

Results may be communicated through a phone call or a Patient Portal message from SLVH.

Patient Portal Messaging

What is Team Based Care?

Each provider has a care team in place to provide wholistic, timely, exceptional care to you. Go to this page to select your provider to learn about their team and their roles.

Print a copy of the new patient packet here.